Privacy Policy

Empress Coaching and Consulting (“we,” “our,” “us”) is committed to protecting the privacy of our clients, website visitors, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

Name, email address, phone number, and mailing address.
Business or professional details when engaging our services.
Payment information (processed securely through third-party providers).
Information submitted through our website forms, email correspondence, or scheduling platforms.

We may also collect certain non-identifiable information automatically, such as:

IP address, browser type, device type, and general website usage statistics.
Cookies or similar technologies for analytics and site functionality.

2. How We Use Your Information

We use your information to:

Provide and improve our coaching and consulting services.
Communicate with you regarding inquiries, appointments, and updates.
Send newsletters, resources, or marketing communications (only if you have opted in).
Process payments and manage billing.
Comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell or rent your personal information. We may share your information only in the following situations:

With trusted third-party service providers (such as payment processors, email marketing tools, or scheduling platforms) who assist us in delivering services.
When required by law, regulation, or legal process.
To protect our legal rights, prevent fraud, or ensure the security of our systems.

4. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time, subject to legal and contractual restrictions, by contacting us (see Section 9).

5. Data Retention & Security

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. We take reasonable administrative, technical, and physical measures to protect personal data from unauthorized access, disclosure, or misuse.

6. Your Rights

You have the right to:

Access and request a copy of the personal information we hold about you.
Request corrections to inaccurate or incomplete data.
Withdraw consent to marketing communications.
Request deletion of your information, subject to legal obligations.

7. Cookies & Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to improve user experience and measure site performance. You can manage or disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

9. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:

Empress Coaching and Consulting
Email: nicolepollice@empresscoaching.net
Phone: 905 802 0914